Shipping & Refund Policy

Returns and Refund Policy

Purchases made from our online store cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Cancellation Policy

You can cancel your order within 24 hours of placing it, as long as it hasn't been packed for shipping yet. Just write to us at hello@thetiggle.com with your order number. We pack orders quickly, so the sooner you reach out, the better.

Once your order is packed and a shipping AWB (tracking number) has been assigned, it can no longer be cancelled, even if it is still within 24 hours of placing it. At this point your parcel is ready for pickup or already with our courier partner (pickup updates from couriers sometimes reach us with a delay), so we are unable to stop it.

Refunds for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Shipping Policy

Most orders are shipped within 2 business days, unless stated otherwise during purchase. Pre-orders, could take 7-10 days before shipped. Shipping rates are free, unless stated clearly during the purchase. Shipping is using a third party company, and tracking ID will be provided once the product is shipped.